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Returns and 
Refunds

Need to return something to us?

Contact us

If you need to return a product to us, please don't send anything before contacting us

email hello@thesoakstudio.com

phone +44 (0)1253 747441

You may return new, unopened items in their original packaging  you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

 

Any items defected or damaged must be notified to us as soon as possible so that we can arrange for a new order to be sent out and collection of your damaged items. Please note photographic evidence will be required. Please contact us for further help and how to return items. 

REFUNDS CAN TAKE APPROX 14 WORKING DAYS FROM THE DATE WE RECEIVE YOUR RETURNED PRODUCT TO SHOW UP IN YOUR ACCOUNT.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.